Please refer to our Terms and Conditions of Sale for full
details
of our policies and your rights when
dealing with Kai NZ Foods Limited.
Prices
All prices listed on
this website are in New Zealand dollars and payment for all Orders will be made
in New Zealand dollars. Shipping and handling charges ("Shipping Charges”)
which will be notified to you as part of the purchasing process prior to
completing any Order. Unless otherwise specified, Goods and Services Tax
("GST") is included in all prices and Shipping Charges for Goods to
be delivered within New Zealand.
Availability
We work with artisan
who produce high quality food in small batches, and often only in specific
short seasons (they aren’t huge factories). So from time to time it is not always possible to replenish our supplies immediately, and we are sorry if you can’t get your first choice. But we will try
to substitute with a similar product. We recommend you
order early to avoid disappointment (as they say … the early bird catches the
worm).
Product images
Due
to the limitation of space our photographs are not always to scale. So it pays
to check the actual sizes - generally indicated by weight in the description.
The special
care we take
Kai works only with trusted suppliers
with established reputations for quality in New Zealand (and often
International) food market.
Kai artisans are committed to providing
us with the best quality products at all times.
Every order is packed by hand. When
necessary we use large, reusable gel icepacks to ensure your food arrives in
the best possible condition
Safe
Shopping
These days it is very safe to shop online.
Kai uses the latest encrypted transaction systems. Whenever you shop through
the Kai website we take every possible precaution to ensure that your
transactions are as safe as they can be.
Deliveries
We deliver Nationwide within New
Zealand 5 days a week Tuesday through Saturday.. If you would like
special delivery by a certain time, please call us and let us know – we will do
our best to meet your needs.
Delivery can be made
to business or residential addresses but not PO Box addresses. We don’t have anything
against Post Office Boxes- we’ve got one. However, our courier cannot ship to
them. If you do not have a convenient physical address that you can use, give
us a call on 0800 524 500 and we’ll figure out a solution.
Any Order over $250
will have to be signed for, but if you are not present when delivery takes
place the courier will leave a card with details of how to obtain your Goods.
All reasonable efforts are made to deliver all such Orders within 3 working
days.
At this time we do not ship internationally, but will do in the near future.
Normal Delivery Times
This
depends on how and when you order. Normally orders are dispatched the next
working day.
Auckland
customers should receive their order within 2 working days, and usually the day
after you order.
North
Island customers - you should receive your foods within 2-4 working days.
South
Island customers - you should receive your foods within 3-5 working days.
If
you have not received your delivery within these time frames please contact us
Rural deliveries
While we cannot reliably deliver
overnight to your door in the country, we can help you to identify a suitable
delivery point in your area. Typically this will be a local post shop or postal
collection point where your order will be held for you to collect. Talk to our
helpful customer service staff on 0800 524 500.
Note: We cannot compensate you for
rural deliveries that go astray! If you insist on a rural delivery, we will do
our best but it will be at your risk!
Our Standard Freight
Charges
Metropolitan Auckland $8
Wider Auckland region $9
Rest
of North Island $10
South Island $12
Tracking your delivery
We will advise you via email or phone
of your individual tracking number once your order has been dispatched.
If you are worried about your delivery,
please either phone us on 0800 524 500 or call the NZ Courier Track'n'trace
service
Returns
Claims for
damagedgoods must be made within 7 days of despatch.Kai NZ Foods Ltd
("Kai”)reserves the right to replace or credit the amount for the goods
being rejected for the above reason.
"Kai” will
not be responsible for any damage inflicted on any item after delivery, unless
it is due to a production fault.
Returns are
not accepted if you change your mind, so please choose carefully.
Refunds
In the unlikely event you need a refund on
your purchase from Kai, we will meet our obligations as per the Consumer
Guarantees Act. All requests for refunds must be made in writing to help@kai.co.nz
for consideration. Please include the circumstances and reasoning for
your refund request. We will endeavour to reply within 7 days to your request. If Kai cancels your Order, Kai will reimburse you for any payments
received by Kai relating to your Order.