Delivery and Returns Policy

 Please refer to our Terms and Conditions of Sale for full details of our policies and your rights when dealing with Kai NZ Foods Limited.


Prices

All prices listed on this website are in New Zealand dollars and payment for all Orders will be made in New Zealand dollars. Shipping and handling charges (“Shipping Charges”) which will be notified to you as part of the purchasing process prior to completing any Order. Unless otherwise specified, Goods and Services Tax ("GST") is included in all prices and Shipping Charges for Goods to be delivered within New Zealand.

Availability

We work with artisan who produce high quality food in small batches, and often only in specific short seasons (they aren’t huge factories). So from time to time it is not always possible to replenish our supplies immediately, and we are sorry if you can’t get your first choice. But we will try to substitute with a similar product. We recommend you order early to avoid disappointment (as they say … the early bird catches the worm).

Product images

Due to the limitation of space our photographs are not always to scale. So it pays to check the actual sizes - generally indicated by weight or volume in the description.

The special care we take

Kai works only with trusted suppliers with established reputations for quality in New Zealand (and often International) food market. Kai artisans are committed to providing us with the best quality products at all times. Every order is packed by hand. When necessary we use large, reusable gel icepacks to ensure your food arrives in the best possible condition

Safe Shopping

These days it is very safe to shop online. Kai uses the latest encrypted transaction systems. Whenever you shop through the Kai website we take every possible precaution to ensure that your transactions are as safe as they can be.


Deliveries


Normal Delivery Times


Rural deliveries


Our Standard Freight Charges

They vary by weight. Higher rates are for orders over 5kg


Tracking your delivery


Returns


Refunds

In the unlikely event you need a refund on your purchase from Kai, we will meet our obligations as per the Consumer Guarantees Act. All requests for refunds must be made in writing to help@kai.co.nz for consideration. Please include the circumstances and reasoning for your refund request. We will endeavour to reply within 7 days to your request. If Kai cancels your Order, Kai will reimburse you for any payments received by Kai relating to your Order.