Website Privacy Policy

  1. Privacy Policy: Kai New Zealand Foods Limited (“Kai”) is committed to protecting your privacy. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organisations doing business on the Internet. This privacy policy (“Privacy Policy”) sets out the basis on which Kai collects information from you and also the basis on which any such information collected from you is dealt with. By accessing this website, you are deemed to have read and agree to be bound by this Privacy Policy.
  2. Terms and Conditions: As well as this Privacy Policy, the Terms and Conditions also govern your access to and use of this website. You should ensure that you read the Terms and Conditions in conjunction with this Privacy Policy. By accessing this website you are deemed to have read and agree to be bound by the Terms and Conditions as well as this Privacy Policy. In addition, if you wish to purchase any of the goods offered by Kai through this website, you should ensure you read the Terms of Purchase as by purchasing any of the goods offered by Kai through this website you are deemed to have read and agree to be bound by the Terms of Purchase. 
  3. Amendments: Kai reserves the right to amend this Privacy Policy from time to time. Amendments will be effective immediately upon being placed on this website. Kai will not be required to notify you of any amendments. Your continued use of this website following such amendments being placed on this website will represent an agreement by you to be bound by the Privacy Policy as amended. Such amendments may include replacing this Privacy Policy with an entirely new Privacy Policy.
  4. Collecting Information: Whenever you access this website, Kai may, at its sole discretion collect the following types of information from you: (a) the lP address of your machine when connected to the internet and the domain name from which you are accessing the internet; (b) the operating system and the browser your computer uses and any search engine you are using; (c) the date and time you are visiting; and (d) the URLs of the pages you visit, as well as any other information you may explicitly provide in the course of accessing this website. If you are purchasing goods from this website then Kai will also retain any information you submit which is required to enable Kai to supply you with any such goods. Kai does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). Kai uses such voluntarily submitted information for the purposes for which it was submitted. When you place an order Kai will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, etc. in order to process your order.
  5. Further Collection: Where possible, information will be obtained directly from you. However, you acknowledge that by accessing this website information may be collected from you as a result of the workings of the website and the attached systems and software.
  6. Use of Information: Kai uses the information provided by you or generated by your use of the website to provide you with any goods you may purchase from Kai. Kai also uses information collected from you to assess the performance of the website and to ensure that the website serves your needs in the most efficient manner possible. Kai abides by the terms of the Unsolicited Electronic Messages Act 2007 and will only send you additional information relating to Kai and the products offered by Kai if you sign up for the Kai newsletter.
  7. Cookies: Kai may also place cookies on your computer. Cookies are alpha numeric identifiers which are transferred to your computer’s hard drive through your web browser to enable Kai to recognise you whenever you access this website and therefore better personalise your access of the website. A cookie does not identify you personally but it does identify your computer. The help portion of your browser’s toolbar should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. You should note however that if you do not allow the use of cookies or do not wish to provide certain information to Kai, you may not be able to take full advantage of this website and the range of goods offered by Kai. Third party vendors, including Google, use cookies to serve ads based on your prior visits to this website.
You have the option to opt out of Google's use of cookies by visiting the Google advertising opt-out

Alternatively you can opt out of cookies by visiting the Network Advertising Initiative opt out page.
  8. Statistics: Although Kai may use and publish non-personal aggregate statistics and group data about those people who access this website and their usage of this website, subject to the further terms of this Privacy Policy, Kai will not share or make public information about you without your prior permission.
  9. Data Transmission: Kai uses stringently tested technologies to ensure the security of information transmitted via our website are maintained in our possession. When you place your order at "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst Kai strives to protect such information, we do not warrant and cannot ensure complete security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take all reasonable steps to preserve the security of such information.
  10. Accessing Information: You are entitled to access any information which Kai may hold about you and Kai is obliged to provide this information to you as long as it has such information and such information can be readily retrieved. You are also entitled to request Kai to correct any inaccuracies in any information which Kai holds about you. Kai is entitled to charge you for the reasonable costs of retrieving, providing this information and as applicable correcting this information.
  11. Providing Information: You agree that Kai may provide any personal information it collects about you to its related companies (as defined in section 2(3) of the Companies Act 1993 (NZ)), debt collection and credit reference agencies and any other parties it deems necessary in relation to providing you access to this website, your purchasing of goods from this website, recovering any money you owe to Kai and exercising any lawful right Kai, its related companies or debt collection and credit reference agencies may have.
  12. Disclosing Information: You also agree that Kai is entitled to disclose information it holds about you without your prior permission if Kai reasonably believes that such disclosure is necessary to: (a) meet legal requirements; (b) comply with legal process or help to maintain the law; (c) protect Kai’s rights or property or that of Kai’s related companies; or (d) enforce the Terms and Conditions or the Terms of Purchase.
  13. Combining Information: Kai may combine any information which it collects from you with information collected by its related companies.
  14. Failure to Comply: Kai accepts no liability for any failure to comply with the terms of this Privacy Policy, where such failure is due to circumstances beyond its reasonable control.
  15. Waiver: If Kai waives any rights available to it under this Privacy Policy on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
  16. Failure to Comply: Kai accepts no liability for any failure to comply with these Terms and Conditions where such failure is due to circumstances beyond its reasonable control.
  17. Severability: If any provision of this Privacy Policy is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from this Privacy Policy and the remaining provisions shall continue in full force.
  18. Queries: If you have any queries in regard to our Privacy Policy please don’t hesitate to contact us.
  19. Trends, Tracking and Sharing Information: Kai uses standard software for monitoring statistical information such as how many visitors we have to our website and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
  20. E Mail Policy: Where you have subscribed to the Kai Newsletter on the website or where you have provided your email address in the course of placing an order, you have authorised us to contact you by email to advise you of offers being advertised on the website. In general new products are released regularly and communicated via an email with a hyperlink which allows easy access to advertisements for products on sale on the website. We may send further emails to advise you of newly released exclusive offers, particularly limited offers or offers which we think may be of particular interest to you. You may advise us at any time that you no longer wish to receive emails from and upon receipt of such advice we will remove your email address from our mailing list. Please note: Members who purchase goods via will also receive an email soon after purchase to ensure: 
1. The product has arrived safely 
2. The member is satisfied with the product. 
 You may advise us at any time that you no longer wish to receive from us notice of offers available through this site by emailing and upon receipt of such advice we will remove your email address from the mailing list used by us for such offers.

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